Privacy Policy

This Privacy Policy describes how SRV-CORE LLC ("SRV-CORE," "we," "us") collects, uses, and protects personal information when you visit https://srv-core.com, use https://accounts.srv-core.com, or purchase our services.

1. Who we are

2. Information we collect

Account and billing: name, company name (if provided), email address, billing address, phone (if provided), order history, support tickets, and service configuration.

Payment data: payments are processed by Stripe. We receive transaction status and limited billing metadata; we do not store full payment card numbers on our servers.

Technical data: IP address, browser type, device information, server and application logs, and cookies required for site and client portal operation.

Hosting content: files, databases, and mail you place on our systems while using the service.

3. How we use information

We use personal information to:

• Provide, maintain, and secure hosting and related services
• Process orders, invoices, and renewals
• Respond to support requests
• Send service-related notices (billing, security, maintenance)
• Comply with legal obligations and prevent fraud or abuse
• Improve our website and services (aggregated or de-identified where possible)

We do not sell your personal information.

4. Legal bases (where applicable)

For users in jurisdictions requiring a legal basis, we process data based on:

• Contract — to provide services you purchase
• Legitimate interests — security, fraud prevention, and service improvement
• Legal obligation — tax, accounting, and regulatory requirements
• Consent — where required (e.g., optional marketing, if offered)

5. Service providers

We use trusted providers who process data on our behalf, including:

These providers are bound by their own privacy terms and our data processing needs.

6. Data retention

We retain account and billing data while you are a customer and for periods required for tax, accounting, and legal compliance afterward. Backup retention follows plan settings. You may request deletion subject to legal retention requirements.

7. Security

We use administrative, technical, and organizational measures appropriate to our size and service, including access controls, encryption in transit (SSL/TLS), and infrastructure monitoring. No method of transmission or storage is 100% secure.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Submit requests to [email protected]. We may verify your identity before responding.

California residents may have additional rights under the CCPA/CPRA. We do not sell personal information as defined by California law.

9. Cookies

Marketing site (srv-core.com): essential cookies for operation; optional analytics only if you accept our cookie notice.

Client area (accounts.srv-core.com): session and security cookies required for login and checkout.

You can control cookies through browser settings; disabling required cookies may limit functionality.

10. International transfers

We operate from the United States. If you access our services from other countries, your information may be processed in the U.S. and where our providers operate.

11. Children

Our services are not directed to children under 13. We do not knowingly collect data from children under 13.

12. Changes

We may update this policy at https://srv-core.com/legal/privacy/. Material changes will be reflected in the "Last updated" date and, where appropriate, notified to active customers.

13. Contact

Email: [email protected]
Tickets: https://accounts.srv-core.com/submitticket.php