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Acceptable Use Policy

Core policiesLast updated: August 18, 2026

This Acceptable Use Policy ("AUP") applies to all services provided by SRV-CORE LLC. It supplements our Terms of Service. Capitalized terms not defined here have the meaning in the Terms.

You must use SRV-CORE services only for lawful purposes and in compliance with applicable local, state, national, and international law.

2. Prohibited content

You may not host, transmit, or link to content that:

  • Is illegal or promotes illegal activity
  • Infringes intellectual property, privacy, or publicity rights
  • Contains malware, phishing, or deceptive software
  • Exploits minors or distributes unlawful adult content involving minors
  • Promotes violence, harassment, or hate against protected groups

You may not:

  • Send unsolicited bulk email (spam) or operate mail systems with poor reputation
  • Launch or participate in denial-of-service attacks or port scanning
  • Attempt unauthorized access to systems, accounts, or networks
  • Mine cryptocurrency without prior written approval
  • Run resource-intensive processes that degrade service for other customers
  • Use the service as a public file storage or proxy network unrelated to a legitimate website
  • Resell or redistribute services without a written reseller agreement

3.1 VPS Cost-Friendly (shared CPU/RAM)

If you purchase VPS Cost-Friendly, you agree that vCPU and RAM are shared / oversubscribed, not reserved like VPS Mid / Mid+ / Pro. Sustained saturation of the hypervisor (including torrent, public proxy/VPN exit, bulk crawling, or treating the VM as a CDN) is prohibited. We may throttle, suspend, or convert/upgrade the service under Terms §2.2.1 and §10. Advertised disk is dedicated; advertised vCPU/RAM figures are not a dedicated-capacity SLA.

4.1 Hosting plans (email included)

If email is included with your hosting plan:

  • Maintain valid SPF, DKIM, and DMARC records as we instruct
  • Honor opt-out requests for any mailing lists you operate
  • Do not relay mail for third parties without authorization
  • Do not use purchased lists or harvested addresses for bulk mail

We may throttle, queue, or suspend mail that affects deliverability or our infrastructure.

4.2 VPS and self-managed mail (ports 25 / 465 / 587)

If you purchase a VPS (or any service where you operate your own mail transfer agent on an IP we assign):

  • Default block. Outbound TCP ports 25 and 465 are blocked by default on SRV-CORE VPS (anti-spam; same industry practice as major cloud providers). Port 587 remains available so you can use a third-party SMTP/API provider (relay) without a special request
  • Unlock. After your account has at least one paid invoice, you may open a support ticket describing a legitimate use case (domains, SPF/DKIM/DMARC plan, expected volume). We review requests case by case and may approve, refuse, or later revoke an unlock
  • You are the mail operator when ports are unlocked. Outbound SMTP is for legitimate mail for domains you control — not an open relay, not a spam platform
  • You must comply with applicable anti-spam law (including the U.S. CAN-SPAM Act where it applies) and with industry norms. For marketing or bulk lists: use confirmed opt-in (preferably double opt-in), honor opt-outs promptly, and keep accurate From / Reply-To / subject lines
  • You must publish and maintain SPF, DKIM, and DMARC for domains that send mail from your VPS
  • You must not send unsolicited bulk email, phishing, malware, or mail that harms IP, subnet, or ASN reputation (yours or ours)
  • You must not forge, spoof, or disguise sender identity or email headers, or use domains/addresses you do not control
  • You must not operate an open relay or allow third parties to send through your VPS without authorization and your active control
  • Deliverability is not guaranteed. Running your own mail server is difficult; IP reputation, blocklists, and filtering by third parties are outside our control. For high-volume or critical mail, we recommend a reputable third-party SMTP/API provider on port 587 instead of raw port 25 from the VPS
  • We may, with or without prior notice: keep or re-apply blocks on ports 25 / 465 / 587; rate-limit outbound mail; null-route an IP; suspend or terminate the service — when we detect spam, abuse complaints, blocklisting, open relays, forged headers, or risk to the platform, upstream providers, or other customers
  • You must cooperate promptly with abuse investigations (including providing logs and remediation steps). Failure to cooperate is an AUP violation
  • Upstream providers (including the datacenter) may independently lock IPs or servers for spam; that does not waive your obligations under this AUP

Reports: [email protected] (see §7).

If you purchase managed IT, cybersecurity, reporting, or other professional services:

  • You must provide access only to systems you are authorized to administer
  • You must not share credentials in plain text in tickets; use secure methods we provide
  • You remain responsible for compliance with laws governing data you ask us to process
  • We may refuse or discontinue work on systems that pose unacceptable risk to our staff or platform

Remote access and administrative actions are performed only within the scope of your active subscription or signed engagement.

You are responsible for updating applications, plugins, themes, and credentials. Do not install software intended to bypass security, distribute malware, or hide unauthorized access.

Report suspected abuse (spam, phishing, malware, network attacks, or other AUP violations) to [email protected] with relevant URLs, timestamps, and logs. You may also use [email protected]. For copyright takedown notices, use [email protected] and follow Terms §20 — do not send DMCA notices only to abuse@.

We may investigate and act at our discretion.

Violations may result in warning, content removal, temporary SMTP port blocks on your IP, service suspension, or termination without refund where permitted by our Refund Policy and Terms.

We may cooperate with law enforcement, upstream providers, or rights holders when required by law or to protect our customers and infrastructure.

We may update this AUP by posting a new version at https://srv-core.com/legal/aup/. Continued use of services after changes constitutes acceptance.

Abuse: [email protected]
Support: [email protected]
DMCA: [email protected]
Tickets: https://accounts.srv-core.com/submitticket.php

Questions about these policies?

Email [email protected] or open a support ticket from the client area.