Terms of Service

These Terms of Service ("Terms") govern your use of hosting, enterprise technology services, and related offerings provided by SRV-CORE LLC ("SRV-CORE," "we," "us," or "our"). By creating an account, placing an order, or using our services, you agree to these Terms, our Acceptable Use Policy, Refund Policy, and Privacy Policy.

If you do not agree, do not use our services.

1. Company information

2. Services covered

2.1 Web hosting

SRV-CORE provides shared web hosting and related services, including website hosting on cloud infrastructure with NVMe storage, Plesk control panel access, SSL certificates (Let's Encrypt where applicable), email mailboxes on eligible plans, WordPress tooling where included, and scheduled backups where included in your plan.

Specific limits (disk, traffic, mailboxes, databases, websites, and features) depend on the plan purchased. Plan details at checkout and in your client area govern provisioning.

We do not include a global CDN for customer domains unless explicitly stated in a plan or add-on.

2.2 Enterprise and professional services

SRV-CORE also offers enterprise technology services sold through https://accounts.srv-core.com and https://enterprise.srv-core.com, including:

• Managed IT monthly services (helpdesk, identity administration, vendor liaison)
• Cybersecurity monthly services and fixed-scope assessments
• Reporting and dashboard monthly services and setup engagements
• Custom development and other professional work by quote

These services are typically delivered remotely during business hours. They do not include automatic website hosting or Plesk provisioning unless a hosting plan is purchased separately. Scope, deliverables, and pricing are defined at checkout, in your client area, and in our Enterprise Services SLA or a written quote/SOW where applicable.

You are responsible for providing lawful access to systems we administer and for the accuracy of information you supply for professional engagements.

3. Eligibility and account responsibility

You must be at least 18 years old and able to enter a binding contract. You are responsible for your credentials, all account activity, accurate billing information, and all hosted content.

Notify us promptly at [email protected] if you suspect unauthorized access.

4. Acceptable use

You must comply with applicable law and our Acceptable Use Policy. We may suspend or terminate services for violations.

5. Support

Support is provided via support tickets in the WHMCS client area at https://accounts.srv-core.com.

For Starter and Premium hosting plans, we target an initial response within 24–48 business hours (Monday–Friday, excluding U.S. federal holidays). Premium plans target 12–24 business hours where stated at checkout.

For the Business hosting plan, see our Business Plan SLA for response targets, included scope, migration and staging terms, and email/DNS guidance policy.

For enterprise services (managed IT, cybersecurity, reporting, and related professional engagements), see our Enterprise Services SLA.

These targets are first-response goals, not guaranteed resolution times or uptime commitments.

6. Billing, renewals, and pricing

• Services are billed in advance on the cycle you select.
• Prices shown at checkout are fixed at renewal unless we notify you in advance per Section 18.
• Subscriptions renew automatically unless cancelled before the renewal date.
• Payments are processed by Stripe. We do not store full card numbers.
• Failure to pay may result in suspension or termination.

7. Backups and data

Plan-included backups are a convenience, not a guarantee. Retention and frequency depend on your plan (e.g., weekly backups with limited retention on Starter and Premium; daily backups with 7-day retention on Business where included). You remain responsible for your own independent backups.

8. Email services

Where email is included, you must configure DNS as instructed and comply with anti-spam laws. We may suspend mail that harms deliverability or the platform.

9. SSL and security

We facilitate SSL where supported. Security tooling included by plan does not guarantee your site will never be compromised.

10. Resource limits and fair use

Exceeding plan limits or affecting platform stability may result in notification, restriction, suspension, or upgrade offers.

11. Suspension and termination

We may suspend or terminate for violations, non-payment, or operational risk. You may cancel via the client area. Data may be deleted after a reasonable period following termination.

12. Refunds

See our Refund Policy. Qualifying first-time hosting purchases include a 30-day satisfaction guarantee. Monthly enterprise subscriptions and one-time professional engagements are governed by the Refund Policy exclusions for those services.

13. Intellectual property

We retain rights in our platform and brand. You retain your content. You grant us a limited license to host and back up your content to provide the services.

14. Disclaimer of warranties

Services are provided "as is" and "as available." We disclaim warranties to the fullest extent permitted by law.

15. Limitation of liability

To the fullest extent permitted by law, SRV-CORE is not liable for indirect or consequential damages. Our aggregate liability in any twelve-month period is limited to amounts you paid for the affected service during that period.

16. Indemnification

You agree to indemnify SRV-CORE LLC from claims arising from your content, use of services, or violation of these Terms or law.

17. Privacy

See our Privacy Policy.

18. Changes to these Terms

We may update these Terms by posting a new version at https://srv-core.com/legal/terms/ and updating the date above. Material changes may also be communicated by email or client notice. Continued use after changes constitutes acceptance.

19. Governing law, binding arbitration, and class action waiver

These Terms are governed by the laws of the State of Missouri, United States, without regard to conflict-of-law principles.

Agreement to arbitrate. You and SRV-CORE LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, our services, billing, or your account (each a "Dispute") shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or Commercial Arbitration Rules if you are a business entity), as applicable. The arbitration shall take place in Missouri, USA, or by video/teleconference if the arbitrator permits. The arbitrator may award the same damages and relief that a court could award, subject to these Terms.

Class action waiver. You and SRV-CORE agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of class or representative proceeding.

Jury trial waiver. You and SRV-CORE waive any right to a jury trial for any Dispute covered by this Section.

Small claims exception. Either party may bring an individual action in small claims court in Missouri (or your county of residence if permitted) if the claim qualifies and remains in that court.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending a written notice to [email protected] with subject line "Arbitration Opt-Out," including your full name, account email, and a clear statement that you reject binding arbitration. If you opt out, Section 19 (except governing law) does not apply to you; Disputes shall be resolved in the state or federal courts located in Missouri, USA, and both parties consent to personal jurisdiction there.

Severability. If any portion of this Section is found unenforceable, the remainder shall remain in effect to the fullest extent permitted by law.

20. Digital Millennium Copyright Act (DMCA) notice and takedown policy

SRV-CORE LLC respects intellectual property rights and responds to notices of alleged copyright infringement consistent with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512.

Designated agent

SRV-CORE LLC has registered a designated agent with the U.S. Copyright Office under registration number DMCA-1074663. Public directory: https://www.copyright.gov/dmca-directory/

Filing a DMCA takedown notice

To be effective under 17 U.S.C. §512(c)(3), your written notice must include all of the following:

1. Physical or electronic signature of a person authorized to act on behalf of the copyright owner.
2. Identification of the copyrighted work claimed to have been infringed (or a representative list if multiple works).
3. Identification of the infringing material and information reasonably sufficient to permit us to locate it (e.g., URL on a customer-hosted site, account identifier, or domain name on our platform).
4. Your contact information, including address, telephone number, and email address.
5. A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

Send notices to [email protected]. We may forward notices to the affected customer. We may remove or disable access to material that we believe in good faith infringes copyright.

Counter-notification (counter-notice)

If you believe material was removed or disabled by mistake or misidentification, you may submit a counter-notice to [email protected] containing:

1. Your physical or electronic signature.
2. Identification of the material removed and its location before removal.
3. A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
4. Your name, address, telephone number, and consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or Missouri if outside the U.S.), and that you will accept service of process from the person who submitted the original DMCA notice.

Upon receipt of a valid counter-notice, we may restore the material in accordance with 17 U.S.C. §512(g), unless the copyright owner files a court action.

Repeat infringer policy

SRV-CORE maintains a policy to terminate, in appropriate circumstances, the accounts of customers who are repeat infringers of copyright or other intellectual property rights. We track substantiated DMCA notices and may suspend or permanently terminate hosting for customers with repeated valid infringement claims, at our sole discretion and consistent with applicable law.

No legal advice

This Section summarizes our DMCA process. It is not legal advice. If you are unsure whether material infringes copyright, consult an attorney before filing a notice or counter-notice.

21. Contact

Email: [email protected]
DMCA: [email protected]
Tickets: https://accounts.srv-core.com/submitticket.php