Ticket in the client area
The main channel. Attachments, history and follow-up in the same login as invoices and services.
Humans · by ticket
Human support no chatbots
Open a ticket from the client area or email us. Response targets are published per plan — from 24–48h on Starter to 4h on Concierge.
- Ticket in the client area
- Published times per plan
- Monday–Friday, business hours
- No generic call center
Response target
Business days, Monday–Friday. Not 24/7 chat.
Main channel
WHMCS ticket
Same login as invoices and services
Starter
24–48 business hours
Premium
12–24 business hours
Business
8 business hours
Concierge
4 business hours
How we help
What support actually covers
Real technicians, via WHMCS ticket. Published response targets; Business and Concierge add onboarding and faster SLAs.
Email [email protected]
If you do not have an account yet or the ticket form fails, email us. It reaches the same team.
Migrations
Included in year 1 on Business (1 site) and Concierge (2 sites). Starter and Premium can add it or request a quote by ticket.
Business hours
Response targets apply Monday–Friday during business hours. We do not promise 24/7 chat or ad-hoc calls.
Process
How to get help
- 1
Sign in to the client area
Log in at accounts.srv-core.com. Services, invoices and tickets live there.
- 2
Open a ticket with context
Domain or hostname, what you see (error, screenshot) and what you already tried. Clearer tickets get a useful first reply faster.
- 3
We reply to your plan target
Starter 24–48 business hours; Premium 12–24h; Business 8h; Concierge 4h. We do not close the ticket until the next step is in writing.
FAQ
Support, without the fine print fog
Need help now?
Open a ticket or email us. If you are not a customer yet, email is the fastest path.